Access to Adult Social Care
If you have an enquiry about anything related to Adult Social Care then contact the Access to Adult Social Care Team:
Submit online form:
Telephone:020 8430 2000 Option 2
Textphone:020 8430 2412
Monday to Friday: 9am-5pm
Senior Managers Surgery:
The senior manager surgery is available to existing customers of adult social care.
In the event of a disagreement around their care, customers or their carer can request to attend a surgery and discuss their case in person with a senior social work manager.
The surgery has been set up to promote openness and transparency around decision making. We request that customers/their carers engage fully with their allocated social worker to resolve issues before requesting to attend the surgery.
An adult social care staff member will respond to requests directly and discuss the details of your attendance.
Senior Managers Surgery Booking Form
if you have any other non social care queries you can call the Contact Centre on 020 8430 2000.
They can provide help with services such as:
- Council Tax
- Housing Benefit and Council Tax Reduction
- Education Services
- Newham homes enquiries
Customer Service Centre
There is a Customer Service Centre in East Ham. For opening times and more information please click on the link below:
Newham's Customer Service Centre