Some people find it difficult to use public transport due to their disability or mobility problems. Community transport offers a number of different ways for people who would otherwise be unable to get out and about to visit shops and other local amenities.
London Taxicard
Taxicard is a scheme that provides subsidised door-to-door transport for people who have serious mobility impairment and difficulty in using public transport. Taxicard holders make journeys in licensed London taxis and private hires vehicles, and the subsidy applies directly to each trip.
The London Taxicard Scheme is funded by the participating London boroughs and the mayor of London. London Councils Transport and Environment Committee (TEC) manages the London Taxicard Scheme on their behalf.
Your Taxicard can be used anytime, 24 hours a day, 365 days of the year, subject to taxi and private hire vehicle availability.
London Taxicard Scheme in Newham
If you are a user of the Taxicard Scheme please note that in the run-up to and during the Olympic and Paralympic Games, road traffic will be much heavier than usual which may mean trips could take longer and therefore be more expensive. You can find out more on the London Taxicard Scheme website.
Taxicard and the Olympics
Dial-a-ride
Dial-a-Ride is a membership scheme run by Transport for London (TFL) which provides a bookable door to door minibus service free of charge for people with mobility problems who are unble to use mainstream public transport.
You are automatically eligible for membership of Dial-a-Ride if you are:
- a current member of Taxicard
- in receipt of Higher Rate Mobility Component of Disability Living Allowance
- registered blind
- aged 85 or over
- in receipt of Higher Rate Attendance Allowance
- in receipt of a War Pension Mobility Supplement
If you do not fulfil any of the criteria above, you may still be eligible for Dial-a-Ride but you may have to provide further details about your mobility problems.
Dial-a-ride
Taxis
Your local taxi company is another way of getting out and about safely if you are unable to use public transport.
Useful contacts
Dial a Ride
Address: London Dial-a-Ride, Passenger Services, Progress House, 5 Mandela Way, London SE1 5SS
Phone: 0845 999 1 999 or 020 7309 8900
Fax: 020 7394 5210
TFL website
Email TFL
London Taxicard
Address: London Councils
Phone: 020 79349791
London Councils website
Email London Counils
How to get in touch
You can contact any of the organisations direct, but if you are still unsure the Access to Adult Social Care Team can be contacted for referrals and general enquiries from Mon-Thurs 9am-5.15pm & Friday 9am-5pm 0208 430 2000 Option 8.
When you contact us we'll discuss your situation over the phone to talk about your needs and discuss what is available to help you.
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