An assessment is a discussion with you that will help us identify your needs so that the right support can be provided. Services you may need can include personal care, equipment, help in your home or residential care. You may need help getting a job. The assessment should show which needs are most important. It should also show the risks to you if you were not given any help.
In all cases we will ensure that we work with you to agree your needs and, if you are eligible for support, we will tell you what your personal budget is. You have the legal right to manage this budget and buy the services you need yourself.
What is an assessment?
The assessment will help us find out whether you need help in any of the following areas:
Physical health and well-being (including sensory) and medication
Emotional well-being and mental health
Mobility and transfers
Relationships and social activities
Involvement in work, training or education
Home and living situation
Keeping safe (including safeguarding)
Carers are entitled to a separate assessment of their needs.
Find out more about a Carer's Assessment
Where does it take place?
It usually involves a chat over the phone or in your own home and you can have a friend, relative or carer with you. If you would like support from an independent person, we can help find someone. If you are in hospital, we'll come and talk to you before you are discharged to talk to you about any help you might need in the home while you are recovering.
The assessment is your chance to tell us what your needs are and how you think these can be met. We might also ask the opinion of other professionals who know and work with you, like your doctor, but we will only do this with your permission. We will also take account of the needs of your family or carer and assess them separately if they ask us to.
How quickly will this happen?
Normally this will be within four weeks of you asking for the assessment. However, if your situation is urgent and you are in a crisis or at serious risk of harm, we will aim to see you within 24 hours.
What about confidentiality?
We respect your privacy at all times. Any information you give us will be treated as confidential and will not be shared with anyone else without your permission - other than in exceptional circumstances where the law says we must show it to someone else.
Will I be able to get help?
After the assessment we will identify and agree your needs with you and discuss the help and support available to meet them.
If you are eligible for help from Adult Social Care we will discuss and arrange this with you. If you are not eligible for help, we will still give you information and advice on other services that are available to help you to continue to live independently and to maintain your quality of life.
If your situation changes, let us know and we will re-assess your needs.
If you are not happy with the outcome of the assessment you can ask us to look at your situation again with you and if you are still not happy you can get in touch with us to make a comment, suggestion or complaint.
Find out more about eligibility criteria
Will I have to pay?
A charge may apply for some services. For those that are chargeable, there will either be a fixed rate amount to pay or a financial assessment will be undertaken to work out how much, if anything, you will be required to pay towards the cost of the service. You can find out more about charges by following the link below.
More information on Charges
For residential services, after we have identified and agreed your needs with you, we will visit you to complete a financial assessment to work out how much you will contribute towards the cost of a residential placement. This will be based on your income, savings and assets. You can find out more about paying for residential home care by following the link below:
Find out more about paying for residential home care
How to get in touch
Please contact me about this service
The Access to Adult Social Care Team is the first point of contact for all referrals and general enquiries. You can contact them from Mon-Thurs 9am-5.15pm & Friday 9am-5pm on
0208 430 2000 Option 2.
When you contact us we'll discuss your situation over the phone to talk about your needs and discuss what is available to help you.
I want you to look at my situation