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East London Solutions Ensuring Quality Mark

What is the Ensuring Quality Mark (EQM)?


Six East London boroughs (Barking and Dagenham, Havering, Newham, Redbridge, Tower Hamlets and Waltham Forest) have co-produced a quality assurance process for Providers who offer services to Customers managing their own care and support arrangements via a Direct Payment or Personal Budget. It is based on a set of 8 standards that customers told us were important to them.

Providers who successfully complete the Quality Assurance Process will be awarded the EQM in their listing on the Council's Health and Social Care. The directory lists all Providers who offer care and support services for adults in Newham.


Why are we doing it?


There are approximately 10,000 people in east London with a personal budget. The Council wants to support its Customers who choose to have a personal budget to make informed decisions about their care and support and who provides it.

The Council also wants to work with our local Provider market to help them to understand our Customers' needs and preferences; and grow and develop to deliver a wide range of sustainable high-quality, value-for-money care and support services that meets Customers' needs.


Why does it matter to me?


It can be hard for Providers to prove the quality of the service/s they provide when they do not have a contract with the Council or Clinical Commissioning Group; and are not required to register with the Care Quality Commission (CQC). Once a Provider has obtained the EQM, this information will be shared with potential Customers and their Carers, care managers and support brokers. Customers are more likely to choose a good quality organisation to deliver their care and support


This is a cross-borough programme. Once a Provider has obtained the EQM, this information will be shared with service users, carers, care managers and support brokers. Customers are more likely to choose a good quality organisation to deliver their care and support.

This is a cross-borough programme. Once a Provider has been awarded the EQM, The Council will share that information with the other participating boroughs. If a Provider wishes to offer their service/s to the other boroughs, they can contact them and the EQM will also be added to the other boroughs, they can contact them and the EQM will also be added to the other boroughs directory of services; and shared with their customers and professionals.



The Eight Standards


Customers who access the Provider's service/s supported to achieve the following outcomes:


The Provider achieves the following outcomes:


 

EQM in Newham


From April 2017, the EQM will be open to Micro Providers. Micro Providers are organisations that employ five or fewer staff. This will not be open to Micro Providers who deliver residential services.



I am a Micro Provider in Newham - how do I apply?


In order to demonstrate that you meet the standards you must download, complete and submit the questionnaire:

 

The completed questionnaire should be returned to:
The questionnaire contains guidance to support you with your application.
You may also wish to view the following videos: Ellingham showing us how they take risks and stay safe or Map Squad showing us how they get the right support to achieve what they want out of the service.



In addition, there is supplementary guidance for providers who want to define themselves as specialist.


You can send the completed questionnaire with all the commitment statements ticked along with the evidence to: DirectoryofServices@newham.gov.uk

I am a Customer in Newham - What does the EQM mean?



If an organisation has the EQM it means they have demonstrated to the Council that their service/s have met the eight quality standards.


The Council have seen these documents:

  1. Evidence that the Provider will find out what you want to get out of the service and make sure it happens safely, for example, a support plan
  2. Criminal records check if the organisation needs them
  3. Evidence that someone has attended Council training on what abuse is, how to recognise and report it
  4. Insurance documents

 

We have not been out to visit the Provider or spoken to their staff or customers.

The Council have also produced a guide for Customers to consider when visiting a Provider's premises. There are lots of different chapters that you could use for different things. For example you could use the health and safety chapter to check the building is safe.

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