Policies and procedures provide the framework within which an organisation operates.
The policies and procedures an organisation needs will depend on a number of things such as the type of work they do and the size of organisation.
These documents must reflect both the organisation and its service/s to be effective and easy to implement.
Whilst some policies and procedures are considered best practice to have in place, others are a legal obligation, for example:
- equal opportunities
- data protection
- health and safety
On occasion, funders may ask to view specific policies and procedures (e.g. Safeguarding Adults) as part of their funding application.
Here are some checklists, which your organisation may find useful when writing and / or reviewing its policies and procedures:
Complaints and compliments
There are a number of policies and procedures that the Council has that Providers are expected to adhere to:
Serious Incident Reporting Policy and ProcedureSerious Incident Reporting Policy and Procedure Word Form