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Carers emergency card scheme

This scheme allows carers to prepare alternative support arrangements for the person that they care for. To be used when they are not able to carry out their caring responsibilities due to an emergency.

The Carer carries the card at all times so that it can be used as an instant source of identification in case of accident or sudden illness.

The card does not have any personal details on it, only the telephone number of a central help line.

In an emergency situation, either:

  • the Carer
  • emergency services
  • a member of the public

will be able telephone the number and quote the registration number printed on the card.

The call centre uses the registration number to easily access your pre-arranged emergency plan and put it into action.

This free service is available 24 hours a day, 7 days a week.

Once the telephone number is called, the organisation managing the scheme will call the relevant emergency contact/s or agency already supporting the person being cared for.

Emergency support for the person(s) cared for by the carer will then be put into place.

  • an agency is not currently involved in supporting the person being cared for
  • the ‘relevant emergency contact’ is not available

The support offered will be the same support that the Carer would have offered.

All Carers can join the Carers Emergency Card Scheme.

At the time of joining the scheme the carer can provide two additional people (emergency contacts) that have agreed to provide support to the person being cared for if, due to an emergency, the Carer is unable to provide usual support.

The system is completely confidential, and no personal details are shown on the card.

It gives peace of mind to carers because they know there is a plan in place in case they are not able to offer support to the person they care for due to an emergency.

Once a carer joins the scheme, they are given a card which has a registration number, and a telephone number that can be called in an emergency situation.



To register:

1. Contact the Access to Adult Social Care Team

Access to Adult Social Care Team
Call: 0208 430 2000 Option 2
Text phone:18001 020 8430 2000

Opening hours
Mon-Thurs 9am-5.15pm
Friday 9am-5pm


2. Ask to join the scheme during your carers assessment or carers review


3. Contact the Carers Team and ask to join the scheme

call: 020 3373 38058
email:carers.team@newham.gov.uk

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