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Assistive Technology and Telecare

What is assistive technology?

Assistive Technologies is a range of equipment designed to prompt and assist you with your everyday activities which have become difficult.

They support you to stay safe and independent in your own home for as long as possible.

Examples of assistive technology include:

  • Sensors that automatically detect a fall and raise an alert
  • Bath plugs that release water if the bath begins to over fill.


What is Telecare?

Telecare is electronic equipment combined with a 24/7 monitoring centre that provides access to support at the press of a button.

Telecare allows remote support and monitoring.

Telecare equipment is an efficient and effective way of letting others know when you need help in your home and can reduce the need for more intensive support.


Telecare/Assistive Technologies include:

  • Pendant alarms
  • GPS devices
  • Smoke detectors
  • Natural gas detectors
  • Fall detectors

Falls prevention


There are Assistive Technology devices that can be recommended to support customers who fall and also to support vulnerable customers who are at high risk of falling.

A sensor aid can be provided which will automatically detect that a customer has fallen and raise an alert. The alert can be raised to the monitoring centre or designated carer.


Falls prevention - more information


How does it work?

All monitored telecare/assistive technology equipment raise alerts by sending a signal through a base unit called a lifeline Vi, this device is plugged into your telephone socket.
A two way telephone connection is needed. If you do not have a telephone line there are other solutions available.



How are Telecare and Assistive Technology monitored?

External monitoring

The external monitoring devices use the Global Positioning System (GPS) to accurately monitor a customer's whereabouts. Monitoring devices can monitor your movements when in the home and out in the community, your family will know where you are at all times.

An example of an external monitoring device is the Pendant/Personal alarm, this when manually activated alerts the monitoring centre that you require assistance in your home.

Most telecare/assistive technology devices are monitored by Newham Network Telecare Service which is the London Borough of Newham's in house Telecare service provider.

The specialist monitoring centre receives alerts from telecare/assistive technology equipment and will take appropriate action to support customers as needed. This may include contacting a friend, relative or calling emergency services.

To summon help with a telecare personal alarm, the wearer has to manually activate it by pressing the central button.

The specialist monitoring service can also provide a personal response service i.e. a call centre officer coming to your home when an alert is raised and they are unable to reach your contacts.

A response service is useful to customers who do not have a local key holder.

Newham Network Telecare Service's monitoring and emergency response service is available 24 hours a day, 7 days a week, every day of the year (including Bank Holidays).


Internal monitoring

Stand alone monitoring means that the alert call goes directly to a designated carer.

The carer needs to be in the same home as you and available at any time of the day or night to take appropriate action. In supported housing this person may be a member of staff.


Requesting Telecare / Assistive Technology Equipment

Telecare personal alarms are arranged and provided by Newham Network Telecare Service.

If a need for other types of additional sensors or equipment is identified, this comes under assistive technology. These will be provided by the Adult Social Care Team, working in partnership with RedAlert who install the equipment.

For further information, about the available equipment contact:

Access to Adult Social Care Team
Call: 0208 430 2000 Option 2
Text phone:18001 020 8430 2000

Opening hours
Mon-Thurs 9am-5.15pm
Friday 9am-5pm
Newham Network Telecare Service
Holden Point
Waddington Road
Stratford
E15 1QW
Tel: 0208 534 8626
Email: newhamnetworksupportservice@newham.gov.uk


Telecare-more information

How much does it cost?

There is no charge for telecare or assistive technology equipment in Newham at present. However, charges do apply for the devices to be externally monitored by, Newham Network Telecare Services.​​

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