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2. What is an assessment?

What is an assessment?

Assessment of need

An assessment is a discussion with you and/or your advocate that helps you and us understand your situation and needs better.

Together we will explore what help and support can be provided to reduce, delay and/or prevent your reliance on care and support now and in the future.

A carers assessment looks at what care and support you are willing and able to provide to another person.

The practitioner will help you to explore a variety of ways that can help meet your needs to allow you to live the life you want and improve your wellbeing.

The assessment will look at how we can maximise your independence by using:

  • your strengths
  • your capabilities
  • opportunities available to you within your community
  • support networks

An assessment is used to:

  • focus discussions around the areas you may need care and support with
  • determine if you are eligible for support from Adult Social Care

If you are eligible for support, the answers you have given in your assessment will be used to calculate an indicative personal budget for you.

Requesting an assessment

To request an assessment or if you have any queries about adult social care contact the Access to Adult Social Care Team:

Contact Us
Telephone:0208 430 2000
Option 2

Textphone:18001 020 8430 2000 ​​​​​​​

Request an assessment


A self-assessment provides an opportunity to look at your strengths and needs. A friend, relative or carer can also complete the self-assessment form on your behalf.

To request a self-assessment contact the Access to Adult Social Care Team.

Once completed it, send to:
Newham Dockside
c/o Adult social care Services
1000 Dockside Road
E16 2QU

Once we receive your self-assessment form you will be contacted by a Social Care Practitioner who will discuss your care and support needs with you in order to determine if you are eligible for statutory social care support.

If you are eligible for support the Social Care Practitioner will work with you to develop a support plan. If you are not eligible for statutory services we will provide information and advice on a range of community services available to support you.

Financial assessment

You will be required to have a financial assessment. This information is used to calculate any contribution you may have to make towards your services.

This is based on:

  • your income
  • any savings 
  • any assets

Currently, carers are not financially assessed and are not required to pay a contribution towards services they receive from Adult Social Care.

Social care charges - more information

What questions will I be asked as part of the assessment?

The links below give you examples of the questions that will be asked during your assessment, you can use these to help you prepare.

Customer assessment

Carers assessment - more information

Carers assessment - what to expect

Who will undertake my assessment?

This will depend on your needs.

Access Visiting Team

The Access Visiting Team will carry out an assessment if you:

  • require an urgent assessment
  • need simple equipment or services quickly

Enablement Team

Depending on your need, you may be referred to the Enablement Team for a period of Enablement of up to 6 weeks.

The Enablement Team focuses on:

  • helping people become more independent
  • improving their quality of life
  • helping people to relearn and regain skills they may have lost due to poor health, disability or impairment or after a spell in hospital or problems at home.

If you have on-going care and support needs following your enablement service they will undertake the assessment for you.

Enablement - more information

Supporting Care Team

The Supporting Care Team will carry out an assessment if your needs appear to be:

  • more complex
  • high risk
  • likely to need on going professional support during and shortly after your assessment or
  • you require major adaptations to your home

These teams have trained professionals in Social Work and Occupational Therapy and where appropriate they may undertake a joint visit to ensure your home environment and care and support needs can be assessed at the same time.

Support from Adult Social Care is available to people:

  • recovering from a hospital stay and needing temporary help to maintain their independence and quality of life
  • with long-standing disabilities and impairments

Hospital Social Work Team

The Hospital Social Work Team can assist you, if you are in hospital, before you are discharged. They will talk to you about any care and support you might require and if necessary carry out the assessment with you.​​

How do you decide if I am eligible?

During your assessment the practitioner will determine if your needs are eligible using the Care Act 2014 national eligibility criteria for Care and Support.

We will look at:

  • your individual circumstances
  • what you can do
  • what you cannot do for yourself or with support from others in your family or the community

We will determine the impact this has on your day to day life and how seriously it affects your wellbeing.

You are likely to be eligible for care and support from Adult Social Care if you are not able to undertake a combination of certain activities.

For example:

  • washing yourself
  • getting dressed
  • getting in and out of bed
  • keeping your home safe for you to live in
  • Accessing the community

A full list of the eligibility criteria for Customers and Carers can be found by clicking the link below:

Eligibility criteria​​

More information

1. When you contact us

3. Personal budgets​​​​