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Assistive Technology and Telecare

What is Assistive Technology?

Assistive Technologies is a range of equipment designed to prompt and assist you with your everyday activities which have become difficult.

They support you to stay safe and independent in your own home for as long as possible.

Examples of assistive technology include:

  • Equipment with built in sensors that automatically detect a fall and raise an alert
  • Magiplug is a bath plug intended to prevent bath overflow.

What is Telecare?

Telecare is a manually activated electronic equipment combined with a 24/7 monitoring centre that provides support to users at the press of a button.

Telecare allows external support and monitoring.

Telecare equipment is an efficient and effective way of letting others know when you need help in your home and can reduce the need for more intensive support.

About telecare

A basic telecare package includes a personal alarm, which can get you immediate support if you feel unwell. We can also install sensors in your home such as smoke and carbon dioxide detectors to monitor and alert us if something goes wrong.

Telecare can help people who:

  • have recently been discharged from hospital
  • have a disability
  • are at risk of or who suffer falls
  • have no local family or support network
  • have memory loss or dementia
  • have been victims of bogus callers, hate crime or domestic violence

Telecare/Assistive Technologies include:

  • Pendant alarms
  • GPS devices
  • Smoke detectors
  • Natural gas detectors
  • Fall detectors

Falls prevention

There are Assistive Technology devices that can be recommended to support customers who fall and also to support vulnerable customers who are at high risk of falling.

Equipment with a built in sensor aid can be provided. This aid will automatically detect that a customer has fallen and will trigger an alert. The alert can be raised to the external monitoring centre or designated carer.

Falls prevention - more information

How does it work?

All monitored Telecare/Assistive Technology equipment raise alerts by sending a signal through a base unit called a lifeline Vi. This device is plugged into your existing telephone socket.

A two way telephone connection is needed. If you do not have a telephone line there are other solutions available.

How are Telecare and Assistive Technology monitored?

External monitoring

All the telecare equipment is linked to a telephone based alarm unit. If you press the personal alarm or if a sensor is activated, our specialist control centre, Newham Network Telecare Services, is alerted and our operatives will speak to you.

We will then respond in the most suitable way. We may:

  • call the emergency services
  • contact a key holder

An example of an external monitoring device is the basic Pendant/Personal alarm, this when manually activated alerts the monitoring centre that you require assistance in your home.

Stand alone monitoring means that the alert call goes directly to a designated carer, with support from a careassist pager.

The careassist pager requires the carer to be in the same home as you and available at any time of the day or night to take appropriate action. In supported housing this person may be a member of staff.

GPS Monitoring

Global Positioning System (GPS) monitors a customer's whereabouts. Monitoring devices can monitor your movements when in the home and out in the community, your family will know where you are at all times.

Most Telecare/Assistive Technology devices are monitored by Newham Network Telecare Service which is the London Borough of Newham's in house Telecare service provider.

The specialist monitoring centre receives alerts from Telecare/Assistive Technology equipment and will take appropriate action to support customers as needed. This may include contacting a friend, relative or calling emergency services.

The specialist monitoring service can also provide a personal response service i.e. a call centre officer coming to your home when an alert is raised, if they are unable to reach your contacts etc.

A response service is useful to customers who do not have a local key holder.

Newham Network Telecare Service's monitoring and emergency response service is available 24 hours a day, 7 days a week, every day of the year(including Bank Holidays).

Requesting Telecare / Assistive Technology Equipment

Telecare basic personal alarms are arranged and provided by Newham Network Telecare Service.

If there is a need for different types of additional sensors or equipment comes under assistive technology. These will be provided by the Adult Social Care Team, once you have been assessed.

For further information, on Telecare or Assistive Technology devices contact:

Access to Adult Social Care Team
Call: 0208 430 2000 Option 2
Text phone:18001 020 8430 2000

Opening hours
Mon-Thurs 9am-5pm
Friday 9am-4.45pm
Newham Network Telecare Service
Holden Point
Waddington Road
E15 1QW
Tel: 0208 534 8626

Telecare Application form
Telecare-more information

How much does it cost?

Currently there is no charge for Telecare or Assistive Technology equipment in Newham. However, charges do apply for the devices to be externally monitored by, Newham Network Telecare Services.​​​​​​​