Access to Adult Social Care
If you have an enquiry about anything related to Adult Social Care then contact the Access to Adult Social Care Team:
Submit online form:
Telephone:020 8430 2000 Option 2
Textphone:18001 020 8430 2000
Monday to Friday: 9am-5pm
Senior Managers Surgery:
The senior manager surgery is available to existing customers and carers of adult social care.
In the event of any concerns around their care, customers or their carer can request to attend a surgery and discuss their case in person with a senior social work manager. All other means to reach a resolution should have been explored prior to this request.
The surgery has been set up to promote openness and transparency around decision making. We request that customers/their carers engage fully with their allocated social worker to resolve issues before requesting to attend the surgery.
An adult social care staff member will respond to requests directly and discuss the details of your attendance.
Senior Managers Surgery Booking Form